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The UK’s No.1 price comparison site, Moneysupermarket.com, has been using CasePRO since 2005.
Head of Sales & Support, Dee Dillistone, comments, “I’ve never seen a CRM solution as versatile as CasePRO and it has been a key factor in helping Moneysupermarket.com retain its position as market leader. For example, because CasePRO is fully configurable, it has allowed us to launch new product offerings without incurring any delays or significant expense. The workflow engine handles our numerous and sometimes complex processes with ease, ensuring that every task is processed accurately, compliantly and with maximum efficiency. For a company as dynamic and technology- driven as ours, CasePRO is the perfect partner.”
Dee Dillistone
Head of Sales & Support
Moneysupermarket.com |
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Improving collections productivity by more than 70%
“Improving our collections operation was a key part of our credit and risk strategy but we were restricted by operational and IT restraints. Advanced Software was able to offer a bespoke solution which could be deployed rapidly, and as importantly, deliver the business consulting skills and best practice experiences to support their solid implementation capabilities.”
Benefits
- Increased productivity with operators working 70% more cases
- Improved cure rate by 24% reducing the number of cases being passed to late collections
- Reduced employee costs by 31% with more automation of manual tasks
- Decreased net additions to provisions by more than 20%
- Improved roll rates as shown by reduction in net flows of over 60%
Peter Wilson
Managing Director
PDP Management Services |